ORDER TRACKING

At CIGEPAN, we aim to keep customers informed about their furniture orders from processing through delivery.

1. When Will My Order Ship?

Orders generally require 3–7 business days for processing before shipment.

After your order has been dispatched, tracking information will be provided when available. You may receive tracking details by email or through another order communication method supported by our website.

Please note that order processing time is separate from shipping transit time.

2. How Long Does Delivery Take?

Estimated shipping transit time is generally 5–10 business days after dispatch.

The estimated total time from order placement to delivery is generally 8–17 business days, excluding weekends, public holidays, and additional delays.

These timeframes are estimates rather than guaranteed delivery dates. Larger furniture items may require additional handling, freight transportation, or scheduled delivery arrangements.

3. How Can I Track My Order?

If you have received a tracking number, use the tracking link or carrier information provided in your shipping confirmation.

If your order tracking information is not yet available, please allow time for the shipment information to be registered by the carrier.

For assistance, contact service@cigepan.com and include your order number.

4. Why Has My Tracking Information Not Updated?

Tracking updates may not appear immediately after shipment. Some carriers only update tracking information after a parcel reaches a sorting facility or completes its next transportation stage.

Large furniture shipments may have fewer tracking updates than standard parcels.

If your tracking information remains unchanged for an extended period or appears inconsistent with the expected delivery timeframe, contact our customer service team so we can review the available shipment information.

5. What If My Order Has Not Arrived?

If your order has not arrived within the estimated delivery timeframe, please contact service@cigepan.com.

Include your order number, tracking number if available, and any relevant delivery information. We will review the information available and assist you with the next steps.

Delivery estimates may be affected by carrier delays, severe weather, incorrect delivery information, and other circumstances beyond our reasonable control.

6. What If My Furniture Arrives Damaged?

If your furniture arrives damaged, defective, incomplete, or incorrect, please contact service@cigepan.com as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the item and packaging where available.

Please retain the packaging if reasonably possible while we review your request. We will explain the available resolution, which may include replacement parts, a replacement item, return arrangements, or a refund, depending on the circumstances and applicable law.

7. Contact Us

For order tracking and delivery assistance:

Brand: CIGEPAN

Email: service@cigepan.com

Phone: +86 17722594488

Company: Shenzhen Dayunjia International Logistics Co., Ltd.