PRIVACY POLICY

CIGEPAN respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how Shenzhen Dayunjia International Logistics Co., Ltd. ("CIGEPAN," "we," "us," or "our") may collect, use, disclose, and protect information when you visit our website or place an order.

1. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

Personal and Contact Information

Your name, email address, telephone number, billing address, and shipping address.

Order Information

Products purchased, order numbers, transaction details, order history, delivery instructions, and customer service communications.

Payment Information

Payments are handled through the payment methods available at checkout. We may receive transaction confirmations, payment status, limited payment-related information, and billing details from payment service providers. The extent of information processed depends on the payment method.

Device and Usage Information

Your IP address, browser type, device information, website activity, referring pages, and related technical data may be collected through website logs, cookies, or similar technologies.

Customer Support Information

Information you provide when asking questions, requesting a return, reporting a damaged product, or contacting us for other assistance.

2. How We Use Information

We may use personal information to:

  • Process and fulfill orders.

  • Arrange shipping, delivery, and order tracking.

  • Process payments, refunds, cancellations, and returns.

  • Respond to customer inquiries and provide after-sales support.

  • Maintain website functionality, security, and fraud prevention.

  • Improve our products, services, and customer experience.

  • Send transactional messages about orders and customer service requests.

  • Send marketing communications where permitted by law and subject to applicable consent and opt-out requirements.

  • Comply with legal obligations and resolve disputes.

3. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand website usage, measure advertising performance, and, where permitted, personalize marketing.

You may be able to control cookies through your browser settings or any cookie preference tool made available on our website. Disabling certain cookies may affect website functionality.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

4. How We Share Information

We may share relevant personal information with third parties when necessary to operate our business, including:

  • Payment processors and payment service providers.

  • Shipping companies, freight carriers, and delivery service providers.

  • Website hosting, ecommerce, security, and technical service providers.

  • Customer service and business administration providers.

  • Analytics and advertising partners, where applicable and legally permitted.

  • Professional advisers, regulators, law enforcement authorities, or other parties where disclosure is required or permitted by law.

  • A successor or relevant party in connection with a business transfer, merger, or reorganization, subject to applicable law.

We do not needlessly disclose personal information and seek to limit information shared to what is reasonably necessary for the relevant purpose.

5. International Data Transfers

CIGEPAN is operated by a company based in China and serves customers in the United States. Depending on the services used, personal information may be processed or accessed in countries other than the country where it was collected.

Where required, we will take appropriate steps to protect personal information during international transfers and comply with applicable legal requirements.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing support, maintaining business records, preventing fraud, and meeting legal obligations.

Retention periods depend on the type of information, the purpose of processing, and applicable legal requirements. Information may be deleted, anonymized, or securely disposed of when it is no longer reasonably required, subject to legal obligations.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy rights.

You may also have rights to opt out of certain targeted advertising, sales, or sharing of personal information as those terms are defined by applicable law.

To submit a privacy request, contact service@cigepan.com. We may need to verify your identity and will respond in accordance with applicable legal requirements.

You may opt out of marketing emails by using the unsubscribe link included in those messages. Transactional communications necessary to fulfill orders or provide requested services may still be sent.

9. Children's Privacy

Our website is intended for general consumers and is not knowingly directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without legally required authorization.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of independent third parties.

Please review their policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Any revised version will be published on this page with an updated effective date where appropriate.

12. Contact Us

For questions or requests relating to this Privacy Policy, contact:

CIGEPAN

Company: Shenzhen Dayunjia International Logistics Co., Ltd.

Email: service@cigepan.com

Phone: +86 17722594488

Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, China.