SHIPPING POLICY

At CIGEPAN, we aim to provide a clear and reliable shipping experience for customers purchasing sofas, chairs, and other furniture.

This Shipping Policy explains our order processing procedures, estimated delivery times, shipping charges, and delivery-related arrangements.

1. Order Processing Time

Orders generally require 3–7 business days for processing before shipment.

Processing time may include order verification, payment confirmation, product preparation, packaging, and shipping arrangements.

Business days exclude weekends and applicable public holidays. Processing may take longer during peak periods, holidays, or when an order requires additional verification or special handling.

You will receive shipping confirmation and tracking information when available after your order has been dispatched.

2. Shipping Time

After an order has been shipped, estimated transit time is generally 5–10 business days.

Transit time begins after dispatch and is separate from the order processing period.

The estimated total time from order placement to delivery is therefore generally 8–17 business days, excluding weekends, public holidays, and any additional delays.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on product availability, destination, carrier operations, weather, peak-season demand, and other circumstances beyond our reasonable control.

Large furniture items may require special handling or scheduled delivery arrangements. Such orders may take longer than standard parcel shipments.

3. Shipping Fees and Free Shipping

CIGEPAN offers free shipping on qualifying orders with a total merchandise value of $500 USD or more, before applicable taxes and after discounts, unless otherwise stated at checkout.

Orders with a merchandise value below $500 USD may be subject to shipping charges. Any applicable shipping fees will be displayed at checkout before you complete your purchase.

Free shipping eligibility may depend on the delivery destination, product type, and any applicable exclusions disclosed before checkout. If additional delivery charges apply to oversized furniture or certain destinations, those charges will be disclosed before the order is completed.

Please review the shipping charges and free shipping eligibility displayed at checkout before placing your order.

4. Shipping Destinations

CIGEPAN primarily serves customers in the United States. Available delivery destinations depend on the products offered and the delivery address entered at checkout.

Please ensure that your shipping address, apartment or unit number, ZIP code, and contact information are accurate when placing an order.

Please contact us promptly at service@cigepan.com if you discover an address error after submitting your order. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

5. Furniture Delivery

Furniture items may be shipped through parcel carriers, freight carriers, or other suitable delivery services, depending on the size and characteristics of the product.

Depending on the carrier and service selected, delivery may be made to the address or delivery point specified by the carrier's service terms. Room-of-choice delivery, assembly, stair carrying, and removal of existing furniture are not included unless expressly stated in the product listing or at checkout.

Customers should review product dimensions and access requirements before ordering. Please ensure that doorways, hallways, staircases, elevators, and other access points can accommodate the furniture.

If a carrier requires an appointment or additional delivery instructions, customers should respond promptly to avoid unnecessary delays.

6. Tracking Your Order

Once your order has shipped, we will provide tracking information when available.

Tracking information may take time to become active after the carrier receives the shipment. For large furniture shipments, tracking updates may be less frequent than for standard parcels.

If tracking information is unavailable or your shipment appears delayed, contact service@cigepan.com with your order number.

7. Delivery Delays

Delivery estimates may be affected by severe weather, carrier disruptions, customs or regulatory procedures where applicable, incorrect addresses, peak-season demand, or other circumstances beyond our reasonable control.

If we become aware of a significant shipping issue affecting your order, we will seek to provide relevant information and assistance.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

8. Damaged, Missing, or Incorrect Items

Please inspect your furniture and its packaging as soon as reasonably possible after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact service@cigepan.com and provide your order number, a description of the issue, and clear photographs where available.

Please retain the packaging and relevant shipping materials while the issue is being reviewed, if reasonably possible.

We will assess the issue and explain the available resolution, which may include replacement parts, a replacement item, return arrangements, or a refund, depending on the circumstances and applicable law.

Please report delivery issues promptly. However, any reporting request in this policy does not remove rights that cannot legally be restricted by a notice deadline.

9. Contact Us

For shipping questions or assistance with a delivery, please contact:

Email: service@cigepan.com

Phone: +86 17722594488

Company: Shenzhen Dayunjia International Logistics Co., Ltd.

Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, China.