TERMS OF SERVICE

These Terms of Service govern your access to and use of the CIGEPAN website and any purchases made through it.

The website is operated by Shenzhen Dayunjia International Logistics Co., Ltd. In these terms, "CIGEPAN," "we," "us," and "our" refer to the business operating this website. "You" and "your" refer to the website visitor or customer.

By accessing our website or placing an order, you agree to these terms to the extent permitted by applicable law.

1. Use of Our Website

You agree to use our website for lawful purposes and not to interfere with its operation, attempt unauthorized access, submit fraudulent orders, or misuse any website content or services.

You must provide accurate and current information when placing an order or contacting customer service.

We reserve the right to take reasonable steps to protect our website, customers, and business against suspected fraud, abuse, or unlawful activity, subject to applicable law.

2. Products and Product Information

CIGEPAN offers sofas, chairs, and other furniture products.

We make reasonable efforts to describe products accurately, including their features, dimensions, materials, colors, and other relevant characteristics. However, display settings, lighting, manufacturing variations, and other factors may cause minor differences between product images and the actual item.

Please review product descriptions, measurements, assembly requirements, and delivery information carefully before placing an order.

Where a product description or representation is inaccurate in a legally significant way, your rights and remedies under applicable law remain unaffected.

3. Prices and Promotions

Product prices and any applicable shipping charges are displayed on our website or at checkout.

Prices, promotions, and product availability may change over time. Changes generally do not alter an order that has already been accepted, except where correction or other action is permitted or required by law.

Promotional offers may have eligibility conditions, minimum purchase requirements, expiration dates, or product exclusions. Any applicable conditions should be reviewed before completing a purchase.

We will not knowingly use these terms to remove consumer rights relating to inaccurate pricing, misleading representations, or other matters protected by law.

4. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products under the applicable checkout terms.

Order confirmation emails acknowledge receipt of your order and do not necessarily constitute final acceptance where further verification is required.

We may need to review or decline an order in circumstances such as suspected fraud, payment authorization failure, product unavailability, or a material pricing or listing error, subject to applicable law.

If an order is canceled after payment has been collected, any refund due will be handled in accordance with our Return & Refund Policy and applicable law.

5. Payment

We accept the payment methods displayed and available at checkout, which may include PayPal, Visa, Mastercard, American Express, Apple Pay, Google Pay, and other listed options.

Payment must be authorized before an order can be processed or dispatched.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment transactions may be processed by third-party payment providers under their own applicable terms and privacy policies.

6. Shipping and Delivery

Order processing generally takes 3–7 business days. Estimated transit time after dispatch is generally 5–10 business days.

These timeframes are estimates and are not guaranteed delivery dates. Furniture items may require additional handling or scheduled delivery arrangements.

Shipping fees and eligibility for free shipping are determined by the conditions disclosed at checkout. CIGEPAN offers free shipping on qualifying orders that meet the applicable minimum purchase requirement.

For more details, please review our Shipping Policy.

7. Returns, Refunds, and Cancellations

Customers may request a return within 30 days of delivery, subject to the Return & Refund Policy and applicable law.

Furniture returns may require special packaging, carrier arrangements, or freight transportation. Return shipping costs and responsibilities depend on the reason for the return, the applicable policy, and legal requirements.

For details about return eligibility, damaged items, cancellations, refunds, and replacement arrangements, please review our Return & Refund Policy.

Nothing in these terms excludes or restricts rights that cannot legally be excluded or restricted.

8. Intellectual Property

Unless otherwise indicated, website text, graphics, logos, photographs, design elements, and other content made available by CIGEPAN are owned by or used with permission by the relevant rights holders.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publicly display, or commercially exploit protected content without appropriate authorization, except as permitted by law.

9. Third-Party Services

Our website may rely on third-party services for payment processing, website functionality, analytics, advertising, and delivery.

We are not responsible for the independent terms or practices of third-party providers. However, nothing in this section limits our obligations to customers under applicable law.

10. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, the website and its general informational content are provided on an "as available" basis. We do not guarantee uninterrupted or error-free website operation.

Nothing in these terms excludes any product warranty, consumer protection, or other legal right that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, CIGEPAN will not be liable for indirect or consequential losses that are not legally recoverable. Any limitation of liability will apply only to the extent permitted by the law governing the relevant claim.

11. Events Beyond Our Reasonable Control

We are not responsible for delays or interruptions caused by circumstances beyond our reasonable control, such as severe weather, transportation disruptions, natural disasters, or widespread service outages.

We will take reasonable steps to address material disruptions where appropriate. This section does not excuse obligations that remain applicable under law.

12. Governing Law and Disputes

Governing Law: [Insert the legally appropriate governing law and jurisdiction after review].

Any dispute arising from these terms will be handled in accordance with the applicable law and jurisdiction, subject to mandatory consumer protection rules and any non-waivable rights available to the customer.

This section should be completed before publication. The appropriate governing law should not be selected solely for convenience without considering the operating business, intended market, and applicable legal requirements.

13. Changes to These Terms

We may revise these Terms of Service from time to time. Updated terms will be published on this page with a revised effective date where appropriate.

Changes will not remove rights that have already accrued or rights that cannot legally be waived.

14. Contact Information

For questions about these terms, contact:

CIGEPAN

Company: Shenzhen Dayunjia International Logistics Co., Ltd.

Email: service@cigepan.com

Phone: +86 17722594488

Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, China.