RETURN & REFUND POLICY

At CIGEPAN, we want customers to understand their options if a furniture purchase does not meet their expectations. This policy explains our return window, return conditions, damaged-item procedures, and refund process.

1. 30-Day Return Window

You may request a return within 30 days of delivery.

To begin a return, contact service@cigepan.com with your order number, the item you wish to return, and the reason for the request.

Please obtain return instructions and authorization from our customer service team before sending any item back. Due to the size and weight of furniture, return arrangements may differ from those for ordinary parcel items.

2. Return Eligibility

To help us assess a return, please ensure that, where reasonably possible:

  • The item is in its original condition, with no damage caused by use or handling beyond what is reasonably necessary to inspect it.

  • All included parts, accessories, and instructions are retained.

  • The original packaging is available, especially for large or fragile furniture.

  • Proof of purchase or the relevant order information is provided.

Furniture that has been assembled, used, modified, or damaged after delivery may require additional assessment. Any limitation on return eligibility will be applied subject to applicable consumer protection laws.

If an item is defective, damaged on arrival, or incorrect, please contact us even if the item does not meet the ordinary return conditions described above.

3. Change-of-Mind Returns

If you wish to return an item because you changed your mind, selected the wrong size, or no longer need the product, please contact us before arranging shipment.

For change-of-mind returns, the customer is responsible for return shipping costs unless the product listing, checkout terms, or applicable law provides otherwise.

Because sofas, chairs, and other furniture can be bulky or heavy, return shipping may require a freight carrier or other specialized service. Return costs may be substantial and can vary according to the item's dimensions, weight, packaging, and collection location.

We will provide the applicable return instructions and any known return shipping charges before you proceed with the return.

Items should not be sent to the company address shown on this website unless our customer service team confirms that it is the correct return destination.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, contact service@cigepan.com as soon as reasonably possible.

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected item and packaging, where available.

  • Any other information reasonably needed to assess the issue.

Please retain the packaging and affected parts while we review the case, if reasonably possible.

After reviewing the information, we will explain the available resolution. Depending on the circumstances, this may include replacement parts, a replacement item, an arranged return, or a refund.

For confirmed issues attributable to the product or fulfillment process, we will explain the appropriate return or collection arrangements. Customers will not be required to bear return shipping costs where applicable law requires otherwise.

Please do not discard or independently ship a damaged or incorrect item before receiving instructions, unless necessary to comply with applicable law or prevent further harm.

5. Return Procedure for Furniture

Furniture returns may require special packaging, pickup arrangements, or freight transportation.

Before arranging a return:

  1. Contact service@cigepan.com and provide your order details.

  2. Wait for our team to confirm the return instructions and destination.

  3. Follow the packaging and shipping instructions provided.

  4. Retain any return shipping receipt and tracking information, where applicable.

Please do not arrange an expensive freight collection before confirming the return procedure with us. We cannot guarantee reimbursement for return transportation that has not been approved, except where reimbursement is required by law or otherwise agreed.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome and any applicable refund.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account depends on your payment provider, bank, and card issuer.

If a refund is approved for a damaged, defective, incorrect, or otherwise qualifying item, the refund will be handled in accordance with applicable law and the agreed resolution.

For change-of-mind returns, any permitted deductions or non-refundable shipping charges will be disclosed and applied only where allowed by applicable law and the terms presented at purchase.

Original shipping charges, return shipping charges, promotional discounts, and partial refunds will be handled according to the circumstances of the order, the checkout terms, and applicable law.

7. Cancellations

If you need to cancel an order, contact service@cigepan.com as soon as possible and include your order number.

We will determine whether the order can still be canceled based on its processing and shipment status. Once an order has been dispatched, cancellation may no longer be possible, and a return may be required instead.

Nothing in this section limits cancellation rights that apply under law.

8. Exchanges and Replacement Parts

If you need an exchange, replacement part, or replacement item, contact our customer service team.

Availability depends on the product, the nature of the issue, and current stock. We will explain the available options after reviewing your request.

9. Contact Us

For return or refund assistance:

Email: service@cigepan.com

Phone: +86 17722594488

Company: Shenzhen Dayunjia International Logistics Co., Ltd.