PAYMENT POLICY

PAYMENT POLICY

At CIGEPAN, we aim to provide a straightforward and secure checkout experience. This Payment Policy explains the payment methods available on our website and how payments, order verification, and refunds are handled.

1. Accepted Payment Methods

Depending on availability at checkout, CIGEPAN accepts the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Other payment methods explicitly displayed at checkout

Available payment methods may vary according to device compatibility, payment provider availability, and other applicable conditions.

Only payment methods shown as available at checkout can be used to complete an order.

2. Payment Processing

Payment must be successfully authorized before an order can be processed for shipment.

When you place an order, your payment may be authorized or processed by the relevant payment provider. The exact timing depends on the payment method and provider.

If a payment cannot be authorized or completed, your order may not be processed. Please verify your payment details or contact your payment provider if you encounter an issue.

3. Pricing and Currency

Product prices and applicable shipping charges will be displayed on the website or at checkout before you complete your purchase.

The applicable currency will be indicated at checkout. If your payment account uses a different currency, your bank or payment provider may apply its own currency conversion rate or fees.

Any such third-party fees are determined by the relevant provider.

4. Order Verification

We may review order details to help prevent unauthorized transactions, fraudulent purchases, or payment errors.

If additional information is reasonably necessary to verify an order, we may contact you using the information provided at checkout.

Orders may be delayed or canceled if payment authorization fails or a material verification issue cannot be resolved, subject to applicable law. Any refund due following cancellation will be handled in accordance with our Return & Refund Policy.

5. Payment Security

Payment transactions may be processed by third-party payment service providers using their own security systems and procedures.

CIGEPAN does not request that customers send full payment card details or passwords by ordinary email. Please use the payment methods provided through our website checkout.

Never share your payment password or verification codes with someone claiming to represent customer service.

6. Refunds

Approved refunds are generally issued to the original payment method used for the purchase.

Refunds are processed after the applicable return or cancellation has been reviewed and approved. The time required for the funds to appear in your account depends on the payment provider, bank, or card issuer.

For full details about return eligibility, return shipping, damaged items, and refund conditions, please review our Return & Refund Policy.

7. Contact Us

If you have questions about a payment or order charge, contact:

Email: service@cigepan.com

Phone: +86 17722594488

Company: Shenzhen Dayunjia International Logistics Co., Ltd.

Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, China.