FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to CIGEPAN. Find answers to common questions about our furniture, orders, shipping, payments, returns, and refunds.

1. What Products Does CIGEPAN Offer?

CIGEPAN offers sofas, accent chairs, and other practical furniture for everyday living. Please review each product listing for specific dimensions, materials, features, and assembly requirements.

2. How Long Does Order Processing Take?

Orders generally require 3–7 business days for processing before shipment. Processing times may vary during holidays, peak periods, or when additional order verification is required.

3. How Long Does Shipping Take?

Estimated transit time is generally 5–10 business days after dispatch. The estimated total time from order placement to delivery is generally 8–17 business days, excluding weekends, public holidays, and additional delays.

These timeframes are estimates and are not guaranteed delivery dates. Large furniture items may require additional handling or scheduled delivery arrangements.

4. Does CIGEPAN Offer Free Shipping?

Yes. Orders with a merchandise value of $500 USD or more qualify for free shipping, calculated after discounts and before applicable taxes, unless otherwise stated at checkout.

Orders below $500 USD may incur shipping charges. Any applicable fees will be displayed at checkout before payment.

5. Where Does CIGEPAN Ship?

CIGEPAN primarily serves customers in the United States. Available delivery destinations depend on the product and the delivery address entered at checkout.

Please ensure that your shipping information is accurate when placing an order.

6. How Can I Track My Order?

Tracking information will be provided when available after your order has been dispatched. Tracking updates may take time to appear after the carrier receives the shipment.

If you need assistance, contact service@cigepan.com with your order number.

7. Can I Change or Cancel My Order?

Please contact service@cigepan.com as soon as possible if you need to change or cancel an order.

Changes or cancellations depend on the order's processing and shipment status. Once an order has been dispatched, cancellation may no longer be possible, and a return may be required instead. Applicable legal rights remain unaffected.

8. What Is Your Return Policy?

You may request a return within 30 days of delivery, subject to our Return & Refund Policy and applicable law.

Please contact our customer service team before returning any item. Furniture returns may require special packaging, pickup arrangements, or freight transportation.

9. Who Pays for Return Shipping?

For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated at checkout or required by applicable law.

Furniture can be bulky or heavy, so return transportation costs may be substantial. Please contact us for return instructions and any known applicable costs before arranging shipment.

For confirmed damaged, defective, or incorrect items, we will explain the appropriate resolution and return arrangements in accordance with our policy and applicable law.

10. What If My Furniture Arrives Damaged or Incorrect?

Please contact service@cigepan.com as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs of the item and packaging where available.

Please retain the packaging if reasonably possible while we review your request. We will explain the available resolution, which may include replacement parts, a replacement item, return arrangements, or a refund.

11. What Payment Methods Do You Accept?

Available payment methods may include Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. Other payment methods are available only if displayed at checkout.

Payment options may vary depending on payment provider availability and device compatibility.

12. How Are Refunds Processed?

Approved refunds are generally issued to the original payment method. The time required for the funds to appear depends on your payment provider, bank, or card issuer.

Please review our Return & Refund Policy for full details about refund eligibility and processing.

13. How Can I Contact CIGEPAN?

For questions about products, orders, shipping, or returns, please contact us using the information below.

Brand: CIGEPAN

Company: Shenzhen Dayunjia International Logistics Co., Ltd.

Email: service@cigepan.com

Phone: +86 17722594488

Address: Unit 103, Building 2, Big Data R&D Center, Hebei Industrial Zone, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, China.